SHIPPING & DELIVERY

SHIPPING & RETURN
  • We offer free shipping on all orders for France, Spain and Portugal and for all the European Countries for orders over 250€
  • Orders are shipped from Monday to Friday always within 48 hours approx from time of purchase. For pre orders, we will keep you in touch by email or phone.
  • You will receive an email with your tracking number as soon as your order has been shipped and it is on its way.
SPAIN, FRANCE & PORTUGAL

Sent with UPS or any other local courier. Delivery takes from 2 days to 5 days

For Spain Delivery 1-2 days

Next Day Express delivery is  25€.  Shipped with UPS

EUROPE & UK

Sent with UPS or any other local courier. Delivery takes from 2 days to 7 working days depending the destinations. 

Standard shipping : 12€

For all orders below 250€, we offer a flat rate for the E.U, U.K. and the rest of Europe.

Sent with UPS or any other local courier. Delivery takes from 3 days to 7 working days depending the destination.

Europe delivery zone include  E.U countries, UK, Switzerland, Iceland, The Faroes Islands, Monaco, Andorra, Norway and Lichtenstein.

USA & CANADA

Standard  Delivery  : 28€

Sent with UPS or any other international courier. Delivery takes from 5 days to 8 working days depending the destinations.

 

Express Delivery 2-3 working days : 47€

Sent with UPS Express

REST OF THE WORLD
  • Standard Shipping: 28€
  • Sent with UPS or any other international courier.
  • Delivery takes from 5 days to 10 working days depending the delivery address

Standard  Delivery  : 30€

Sent with UPS or any other international courier. Delivery takes from 5 days to 8 working days depending the destination.

 

  • Standard Shipping: 30€
  • Sent with UPS or any other international courier.
  • Delivery takes from 4 days to 10 working days depending the delivery address
  • Standard Shipping: 45€
  • Sent with UPS or any other international courier.
  • Delivery takes from 4 days to 10 working days depending the delivery address

 

  • Standard Shipping: 55€
  • Sent with UPS or any other international courier available.
  • Delivery takes from 4 days to 10 working days depending the delivery address
RETURNS & EXCHANGE

All orders can be returned in the 14 days following the day of the order delivery, except made to order item and customized items.


Spain & France : Free returns by Mondial Relay / Punto Pack.

Europe & Rest of the World: 

Return shipping will be decided by the customer, handling the expanses
and practical detail unless the goods are incorrect. Under no
circumstances shall Florenz be held responsible for organizing the
returned order shipment.

In order for a return to be accepted, the products to be returned must comply with the following:
 
  • It must be in the same state in which it was delivered and must have the original labels and packaging.
  • The receipt note must be included in the package
  • Discounted and sales products may be returned or exchanged but no cash refunds will be made.
  • Returns not carried out within a maximum of seven (7) business days
    after receiving the confirmation from Florenz may be rejected.