1. Acceptation des conditions générales de vente
2. Prices and means of payments
3. Sales Conclusion
5. Envois et livraison
6.Annulation d’une commande
7. Non-compliance of the order / Damaged item/ Guarrantee
8. Returns and exchanges
9. Unavailability of an order
10. Customer Account
11. Intellectual property and industrial rights
12. Linking restrictions
13. Note Content
14. Privacy
15. Updating and changing the Terms and Conditions
16. Applicable legislation and conflict resolution

Welcome to our website . Access to and use of are regulated by the present General Conditions of Use. Access to and use of this web-site, along with products purchasing at is subject to the reading and acceptance of the present General Conditions of Use.

1.Acceptation des conditions générales de vente

L’acceptation des conditions générales de vente s’effectue tacitement par la validation de la commande par le client. En procédant au paiement, l’utilisateur indique qu’il accepte sans réserve les présentes conditions générales.

2. Produits et prix

Les prix sont indiqués toutes taxes comprises en France et en Union Européenne. Nos produits sont hors taxe Hors Union Européenne, les prix sont indiqués en DDP (Delivered Duty Paid), vous n’aurez dans ce cas aucun frais supplémentaire à payer à la réception. Les articles sont fournis au prix en vigueur au moment de la passation de la commande. Le paiement se fait par carte bleue, paypal… Les codes de réduction éventuellement appliqués ne s’appliquent pas aux frais de livraison, à l’exception des coupons spécifiques de livraison gratuit. Ils ne peuvent faire l’objet d’un remboursement. Ils ne sont pas applicables sur les cartes cadeaux. Les données de paiement ne sont conservées ni par l’Exception ni par l’organisme chargé de la transaction financière. L’encaissement du prix est immédiat.

3. Réalisation de la vente

Les ventes sont parfaites entre les parties et la propriété est acquise à l’acquéreur dès le paiement de l’article, peu important la date de livraison.

4. Obligation d’information

Florenz satisfait à son devoir de conseil et d’information précontractuel tel qu’il découle de l’article L121-18 du Code de la consommation et des articles auxquels il renvoie. Les caractéristiques essentielles des articles sont reprises dans la description détaillée qui accompagne les photographies des articles. Le respect de l’article L121-19 du Code de la consommation découle de la confirmation de la commande. D’autre part nous faisons le plus grand effort afin de montrer nos produits de la manière la plus réaliste possible sur le site Cela dit, les couleurs que vous visualisez peuvent varier selon le moniteur et nous ne pouvons donc en aucun cas garantir l’exactitude la couleur visualisée.

5. Envoi et livraison

Livraison en Europe
Standard shipping is dispatched with Spanish Post Correos Sign-for, UPS or any other courier. Delivery in 5/10 workings days depending the destination. For standard shipping, we cannot guaranty the exact delivery day.
Most orders ship within 1-3 business days by Correos Sign-for  or UPS. You will receive an email with your tracking information once your order is shipped. If shipment of your order is delayed for any reason, you will be notified immediately by email.

For expedited shipping, please select this option at checkout. If you also require expedited processing, please email us at , and we will do our best to accommodate your request.

International shipping
Standard International shipping is done with UPS or any other courier or post service, such International Sign-for Correos depending the destination. Delivery depends on the destination but can vary between 5-12 days. For standard international shipping, we cannot guarranty the exact delivery day.

For Expedited Shipping, we ship with UPS, TNT, Zeleris, DHL or other carriers companies depending the destination.

We will not be responsible for errors in delivery where the delivery address is wrong, has been omitted or the customer changes during its transit.

6. Cancelling an order

A customer can cancel any item delivered in the five (14) days following the day of the order delivery.  For this purpose, all users must send an email BEFORE to, specifying the reasons for the return. with delivery receipt formalising the 5 days delay to Florenz. Using this right lead to the payment refunding, after a quantity and quality check of returned items. The customer must handle the shipping return expanses and practical details.

7. Noncompliance of the order / Damaged item and guarantee

Florenz is strictly liable to the consumer for the proper execution of obligations under the contracted sales agreement. Florenz may exonerate itself from the responsibility by showing the proof the mis-execution of the contract is due to the buyer, or by the impredictable action of a subcontractor or a case of force majeure. In case of an anomaly at the delivery, if the products are deffective or non conform in nature (eg: wrong color), the customer must in the shortest time or the same day of receiving the order inform Florenz at the following address: Any claim done more than 3 days after receiving the product will not be accepted. The absence of the claim or the lack of information by the customer in the 3 days term means that the articles delivered are satisfying and may not be the case of further liabilities.

Any imperfections due to incorrect usage or manipulation of the products or wear and tear produced by normal use of the products, are not under guarantee.

8. Returns and exchanges

Return shipping will be decided by the customer, handling the expanses and practical detail unless the goods are incorrect. Under no circumstances shall Florenz be held responsible for organizing the returned order shipment.

In order for a return to be accepted, the products to be returned must comply with the following:

• It must be in the same state in which it was delivered and must have the original labels and packaging.
• The receipt note must be included in the package
• Discounted and sales products may be returned or exchanged but no cash refunds will be made.
• Returns not carried out within a maximum of seven (7) business days after receiving the confirmation from FlORENZ may be rejected.

9. Unavailability of an order

In exceptionnal circumstances, if the item ordered is not available, the customer can proceed for an exchange or be fully reimbursed of the total sum paid in no later than 30 days.

10. Customer Account

If you create an account you agree to accept responsibility for all activities that occur under your account or password. You are responsible for maintaining the confidentiality of your password and for monitoring your computer so that others may not access your account.

When you provide information to us, you agree to provide only true, accurate, current and complete information.

You agree that we may, in our sole discretion, terminate or suspend your access to all or part of Florenz website with or without notice and for any reason, including, without limitation, breach of these Conditions. Any suspected fraudulent, abusive or illegal activity may be grounds for terminating your account and may be referred to appropriate law enforcement authorities.

11. Intellectual property and industrial rights

For purposes of these Conditions, “content” is defined as any information, text, photos, video, graphics, music, sounds, and other material and services that can be viewed by users on our Site. All content presented to you on this site, including the selection and arrangement of the content, is owned by, or licensed to Florenz, or our suppliers and protected by copyrights, trademarks, service marks, or other proprietary rights and laws. You are only allowed to use the content as expressly authorized by us or the specific content provider. Except for a single copy made for personal use only, you may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any documents or information from this Site in any form or by any means without prior written permission from us or the specific content provider, and you are solely responsible for obtaining permission before reusing any copyrighted material that is available on this Site. With reference to the use of you are only authorized to view the website and its contents and to carry out temporary reproductions of no economic relevance.

Such activities have to be fulfilled for legal purposes and respecting the copyright and other rights of FLORENZ and of the authors of every work included in the website.

12 Linking restrictions

You may create a link to our website.
Florenz is committed in displaying web-site contents devoid of descriptions or representations of violent scenes that might be offensive to human rights and dignity.

You may not link to the website from a site that it unlawful, indecent, obscene, that contains expressions of racism, that is defamatory, scandalous, that promotes illegal acts, violence or inflammatory or is otherwise deemed inappropriate, as determined by us in our sole discretion. We reserve the right in our sole discretion, to terminate a link with any website for any reason or no reason at all, including without limitation any website that we consider to be inappropriate with Florenz purpose. Florenz is not responsible for the content or performance of any website which may link to this website.

The activation of deep hypertext links at or the unauthorized use of meta-tags is prohibited without our express consent.

Unless authorized by FLORENZ and by any other owner of the registered marks, you are not allowed to use content for any commercial purposes, use any of our trademarks as metatags on other web sites, and/or use the Site in any manner that is illegal or impairs the operation of the Site or its availability or usage by others.

13. Note Content

Florenz tries to do his best to guarantee continual access to the website.
We may modify, suspend, discontinue and/or restrict the use of all or any portion of the Site including the availability of any data or other information contained on the Site at any time for any reason and without notice or liability.

Florenz does not guarantee:
• Uninterrupted access to the website or linked websites or that they are free of error.
• That the content or software accessed by you through the website or linked websites does not have any errors, viruses or other elements in.

14. Privacy

Please check our Privacy Information describing the collection and use of information on the Site.

15. Updating and changing the Terms and Conditions

Florenz can modify or simply update, partly or completely, the present General Conditions of Use. Modifications and updates will be binding starting from the day of their publication on this section of the web-site. Please regularly check this area to read the most recent and up-to-date version of the General Conditions of Use at

16. Applicable legislation and conflict resolution

The present General Conditions of Use are regulated by the French law.
Disputes will only be subject to the Court of Bordeaux in France.